Client Account Specialist

(Full-time, Remote)

Fisher Phillips, a premier international labor and employment law firm, is seeking a highly skilled and experienced Client Account Specialist to join our team. In this essential role, you will contribute to the seamless operation of our services, providing crucial support to our department in delivering exceptional client service and maintaining our commitment to excellence.

In this role, the Client Account Specialist (Unapplied Funds) will be responsible for reviewing unapplied funds application opportunities of new and aged unapplied funds deposits in an effort to facilitate the payment of outstanding invoices or return funds to payor. The Client Account Specialist (Unapplied Funds) will be responsible for all communications with staff and attorneys, and will submit the completed application forms as appropriate. They will also assist the AR Supervisor with various reports and problem-solving scenarios. Although this position is a remote, you would generally need to be available to work during standard business hours.

Key Responsibilities

• Manage the unapplied funds review process in an effort to reduce the amount of unapplied funds being held.
• Generate daily email communications on newly deposited funds that are categorized as unapplied and follow-up with legal staff to utilize to determine resolution.
• Manage deadlines & follow up with legal staff to ensure deadlines are met.
• Utilize Aderant, ARCs and eBilling platforms to submit in daily research and investigation.
• Proactively make recommendations through using tools such as Expert Image & iManage.
• Communicate with billing attorneys, billing specialists, & collections team to resolve issues related to unapplied funds.
• Track lifecycle of unapplied funds research in ARCS collections software to ensure all steps of the unapplied funds process are completed on time.
• Clear knowledge of the insurance carrier and insured relationship.
• General understanding of insured matter billing & major carrier guidelines.
• Ability to problem solve & use resources to resolve complex issues.

Requirements

• Bachelor's Degree.
• 2 + years experience working in a law firm as an A/R or billing professional.
• 2 + years experience with A/R success in facilitating payment of outstanding invoices.
• Intermediate or advanced knowledge of Excel and ability to create and maintain spreadsheets.
• Intermediate to advanced knowledge of collections and billing software. Aderant and ARCs preferred.
• Intermediate to advanced knowledge of eBilling platforms, namely eBilling Hub or BillBlast, & ability to navigate primary vendor websites for major insurance carriers.
• Knowledge of the firm's business process and business operations.

Qualified applications with arrest or conviction records will be considered for employment in accordance with both the FCO and the California Fair Chance Act (FCA).

The hourly rate range for this position is $27.88 -$32.69. Actual base pay within this range will be determined by several components, including but not limited to, location, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.

Why Join Us

At Fisher Phillips, we recognize that exceptional talent is the foundation of our success, enabling us to deliver outstanding service to both our internal and external clients. Joining our team means collaborating in a professional yet dynamic environment that leverages cutting-edge technology. Our leadership is committed to fostering your professional growth and providing opportunities to challenge yourself in meaningful ways.

We believe in rewarding talent with more than just a competitive salary. Our comprehensive benefits package includes health, dental, and vision insurance, a 401(k) with profit sharing, generous paid time off, and holidays.

Your well-being is our priority. We offer 24/7 telehealth services, a variety of wellness programs, and additional optional benefits designed to support your unique lifestyle. At Fisher Phillips, you’ll find a workplace that values your health, happiness, and continued professional development.

To learn more about our firm, visit us at www.fisherphillips.com.

Equal Opportunity Employer

Fisher Phillips is committed to providing equal employment opportunities to all employees and
applicants, regardless of race, ethnicity, religion, sex (including related medical conditions), gender, sexual orientation, national origin, citizenship status, veteran status, marital status, pregnancy, age, disability, or any other protected status, in compliance with all applicable laws. The statements in this position description are not necessarily all-inclusive. Additional duties and responsibilities may be assigned, and requirements may vary from time to time. Relocation costs are not covered. We are only accepting direct applicants; third-party recruiters or agencies will not be considered. No phone inquiries, please.

As part of our initial screening process, we may use an AI tool to compare the skills and job titles from your resume with the job description, using machine learning or artificial intelligence based on their contextual meaning and relevancy. This is NOT an automated employment decision tool (‘AEDT’) and will not be used to make selection decisions. It is only used (occasionally) in addition to manual screening. If you are a resident of New York City and would like to request an alternative evaluation process or reasonable accommodation, please email staffrecruiting@fisherphillips.com.