IT Asset Specialist

(Atlanta, Full-time, Onsite)

Fisher Phillips, a premier international labor and employment law firm, is seeking a skilled and experienced IT Asset Specialist to join our team. In this essential role, you will contribute to the seamless operation of our services, providing crucial support to our department in delivering exceptional client service and maintaining our commitment to excellence.

Key Responsibilities

• Establish, maintain, and follow the Fisher Phillips asset management procedures for handling all IT assets including intake of new equipment, moving of existing equipment and retiring end of life equipment.
• Responsible for inventory management maintaining accurate hardware inventory of all IT assets and peripherals at the Atlanta and Irvine locations and as they are transferred to office or remote locations.
• Work with hardware inventory system, other technicians, and IT procurement to maintain stock level of IT assets required for request fulfillment.
• Employee onboarding - provisioning workstation and other equipment, loading software, documenting asset transfer.
• Assist Applications team with the Installation, patching, and maintenance of software on endpoints including Windows OS, Mac OS, Android, and IOS.
• Employee offboarding - Responsible for communication with employee, collection of hardware, decommissioning equipment, and preparing hardware for re-use or recycle.
• Ship return boxes for equipment retrievals/recoveries related to terminated employees or malfunctioning equipment returns.
• Responsible for all outbound tracking for IT equipment related to remote employees or remote sites.
• Daily tracking of shipment status for shipped equipment, work with FedEx and Office Services personnel as needed for escalation.
• Email leadership, employees, Human Resources as needed regarding equipment not returned as expected.
• Manage the disposal process for IT Operations departments, ensuring the proper and secure disposal of non-functioning or end-of-life items.
• Work assigned tickets to meet response and resolution expectations. Record appropriate details regarding issue and resolution.
• Organize hardware inventory in designated storage spaces and work with teams to develop processes to ensure that organization is maintained.

Requirements

• Technology degree and/or minimum 2-5 years of experience and demonstrated ability to manage IT Assets and conduct repairs.
• Attention to detail and strong organization skills a must.
• Working knowledge of Microsoft Office and Microsoft computer imaging technologies
• Ability to function in a fast-paced, service-oriented environment, and prioritize multiple tasks daily and adjust to shifting priorities.
• Strong sense of urgency and a high-energy level
• Outstanding sense of customer service a must!
• Strong familiarity with mobile operating systems including iOS (iPhone & iPad) and Android.
• Experience with the following is a plus: Intune, iManage Work10, iManage Share, LogMeIn, Office 365, Adobe Acrobat DC, , OKTA, , RingCentral, Zoom Meetings, Asset Sonar or Inventory Management Software
• Windows 10/11
• Microsoft Office 2016 & Office 365
• Experience with PXE Boot imaging and Microsoft Autopilot
• Strong customer service and troubleshooting skills
• Ability to communicate technical information both verbal and written to a wide range of end-users

Why Join Us

At Fisher Phillips, we recognize that exceptional talent is the foundation of our success, enabling us to deliver outstanding service to both our internal and external clients. Joining our team means collaborating in a professional yet dynamic environment that leverages cutting-edge technology. Our leadership is committed to fostering your professional growth and providing opportunities to challenge yourself in meaningful ways.

We believe in rewarding talent with more than just a competitive salary. Our comprehensive benefits package includes health, dental, and vision insurance, a 401(k) with profit sharing, generous paid time off, and holidays.

Your well-being is our priority. We offer 24/7 telehealth services, a variety of wellness programs, and additional optional benefits designed to support your unique lifestyle. At Fisher Phillips, you’ll find a workplace that values your health, happiness, and continued professional development. To learn more about our firm, visit us at www.fisherphillips.com.

Equal Opportunity Employer

Fisher Phillips is committed to providing equal employment opportunities to all employees and applicants, regardless of race, ethnicity, religion, sex (including related medical conditions), gender, sexual orientation, national origin, citizenship status, veteran status, marital status, pregnancy, age, disability, or any other protected status, in compliance with all applicable laws.

The statements in this position description are not necessarily all-inclusive. Additional duties and responsibilities may be assigned, and requirements may vary from time to time.

Relocation costs are not covered. We are only accepting direct applicants; third-party recruiters or agencies will not be considered. No phone inquiries, please.